About Undine
Our commitment to maintaining regulatory standards in all of our systems means a safe, clean water supply and a healthy living environment.
UNDINE TEXAS, LLC
Regulated Water and Wastewater Utilities Emphasizing Regulatory Compliance and Quality Customer Service.
Founded in 2016 to acquire and renovate privately-owned water and wastewater utilities, Undine has taken on the challenging and rewarding role of bringing desperately needed improvements to utilities across Texas.
We are committed to achieving regulatory compliance in all of our systems by making cost-effective improvements, eliminating violations, and improving customer service. We pledge to be responsive in our communications with the community, our customers, and the state regulators.
Undine’s dedicated management team has provided proven experience and expertise in the acquisition of and the management and operation of utilities, along with bringing regulatory compliance to privately-owned water and wastewater utilities for over 20 years.
“We offer the unique ability to provide the necessary capital and commitment to utilities that have gone unrepaired for far too long.”
— Undine Founder and President, Ed Wallace
We're bringing all of our utilities up to regulatory standards. This means new control pumps, hydro tanks, and ground storage tanks.
Our Core Commitments
Customer Satisfaction
Our customers are central to our mission at Undine, and we are dedicated to improving, and providing the highest quality customer service at an affordable rate. Our call center objectives require continuous monitoring, and timely responsiveness to all customer calls and questions. Undine also strives to avoid service interruptions by replacing aging utility equipment, repairing leaks promptly, and by complying with all regulatory standards.
Regulatory Compliance
Undine’s regulatory and operational team has decades of experience and expertise and is committed to meeting the highest standards for compliance in all state and federal rules and regulations governing our business and operations. Our goal is to be fully compliant with all environmental, health, and safety regulations.
Water Quality
Undine is committed to providing the highest quality water by improving, repairing, and maintaining utility infrastructure and equipment. Undine is delivering safe, reliable, and affordable water and wastewater services to all customers and communities we serve. To ensure that we satisfy commitment, Undine continuously assesses equipment, makes necessary upgrades, tracks water quality, and sets related goals to maintain the highest standards.
Seamless Acquisition Transitions
Our experienced personnel are committed to ensuring all acquisitions run smoothly to mitigate billing and customer service issues.