New Customer
Our commitment to maintaining regulatory standards in all of our systems means a safe, clean water supply and a healthy living environment.
Your System Info - Enter your address below to see customer service contact information and important notices concerning your neighborhood's water system.
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CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
Conroe Resort - Margaritaville
SYSTEM NAME: Conroe Resort - Margaritaville
RELEVANT INFO:
Coronado Country
SYSTEM NAME: Coronado Country
CUSTOMER SERVICE CONTACT:
Country Acre Estates
SYSTEM NAME: Country Acre Estates
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1966.pdf
- Undine-Rate-Presentation66.pdf
- CountryAcreEstates.CCR_.2021.pdf
- Undine-Texas-LLC-Water-Tariff82.pdf
- Country-Acres-Rescind-Boil-Water-Notice-English-2022-12-19.pdf
- Country-Acres-Rescind-Boil-Water-Notice-Spanish-2022-12-19.pdf
- CountryAcreEstates.CCR_.2022.pdf
- Country-Acre-Estates-Boil-Water-Notice-Spanish-2023-12-12.pdf
- Country-Acre-Estates-Boil-Water-Notice-English-2023-12-12.pdf
- Country-Acres-BWN-English-2024-03-27.docx
- Country-Acres-BWN-Spanish-2024-03-27.docx
Country Club Estates
SYSTEM NAME: Country Club Estates
RELEVANT INFO:
Country Meadows
SYSTEM NAME: Country Meadows
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
Crowley II Acres
SYSTEM NAME: Crowley II Acres
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1963.pdf
- Undine-Rate-Presentation63.pdf
- CrowleyIIAcres.CCR_.2021.pdf
- Undine-Texas-LLC-Water-Tariff39.pdf
- Crowley-BWN-Rescind-Spanish-2023-2-14.pdf
- Crowley-Rescinded-Boil-Water-Notice-English-2023-2-14.pdf
- Crowley-II-Acres-CCR-2022.pdf
- Crowley-II-Acres-Boil-Water-Notice-English-2023-8-22.pdf
- Crowley-II-Acres-Boil-Water-Notice-Spanish-2023-8-22.pdf
- Chuck-Bell-Multi-System-Low-Pressure-BWN-Spanish-2023-8-271.pdf
- Chuck-Bell-Multi-System-Low-Pressure-BWN-English-2023-8-271.pdf
- Chuck-Bell-Multi-System-Rescind-Boil-Water-Notice-English-2023-8-291.pdf
- Chuck-Bell-Multi-System-Rescind-Boil-Water-Notice-Spanish-2023-8-291.pdf
- Multi-System-Low-Pressure-Spanish-2023-9-92.pdf
- Multi-System-Low-Pressure-BWN-English-2023-9-92.pdf
- Chuck-Bell-Multi-System-Rescind-Boil-Water-Notice-Spanish-2023-9-142.pdf
- Chuck-Bell-Multi-System-Rescind-Boil-Water-Notice-English-2023-9-142.pdf
Crystal Lake Estates
SYSTEM NAME: Crystal Lake Estates
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1962.pdf
- Undine-Rate-Presentation62.pdf
- Undine-Texas-LLC-Water-Tariff16.pdf
- CrystalLakeEstates.CCR_.2021.pdf
- Crystal-Lake-Estates-Rescind-Boil-Water-Notice-2023-3-1.pdf
- Crystal-Lake-Estates-Rescind-Boil-Water-Notice-Spanish-2023-3-1.pdf
- CrystalLakeEstates.CCR_.2022.pdf
CUSTOMER SERVICE CONTACT:
Demi John Island
SYSTEM NAME: Demi John Island
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1960.pdf
- Undine-Rate-Presentation60.pdf
- Demi-John-Place-Boil-Water-Notice-English-2023-4-18.pdf
- Demi-John-Place-Boil-Water-Notice-Spanish-2023-4-18.pdf
- Demi-John-Place-Rescinded-Boil-Water-Notice-Spanish-2023-4-21.pdf
- Demi-John-Place-Rescinded-Boil-Water-Notice-English-2023-4-21.pdf
- DemiJohnPlace.CCR_.2022.pdf
- DEMI-JOHN-ISLAND-Spanish-BWN-2023-11-20.pdf
- Demi-John-Island-English-BWN-2023-11-20.pdf
Demi John Place
SYSTEM NAME: Demi John Place
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1959.pdf
- Undine-Rate-Presentation59.pdf
- Undine-Texas-LLC-Water-Tariff15.pdf
- Demi-John-Place-Boil-Water-Notice-English-2023-4-181.pdf
- Demi-John-Place-Boil-Water-Notice-Spanish-2023-4-181.pdf
- Demi-John-Place-Rescinded-Boil-Water-Notice-Spanish-2023-4-211.pdf
- Demi-John-Place-Rescinded-Boil-Water-Notice-English-2023-4-211.pdf
- DemiJohnPlace.CCR_.2022.pdf
East Ponder Estates
SYSTEM NAME: East Ponder Estates
RELEVANT INFO:
- Rescinded-East-Ponder-Boil-Water-Notice-English-2023-8-15-.pdf
- Rescinded-East-Ponder-Boil-Water-Notice-Spanish-2023-8-13.pdf
- East-Ponder-Boil-Water-Notice-Spanish-2024-1-15.pdf
- East-Ponder-Boil-Water-Notice-English-2024-1-15.pdf
- EAST-PONDER-ESTATES-PWS-0610161-27-DLQOR-PN-COD-2024-02-27.pdf
- EAST-PONDER-ESTATES-PWS-0610161-PBCU-Tier-II-PN-COD-2024-02-27.pdf
- EAST-PONDER-ESTATES-PN-0610161-PBCU-Tier-III-MR-PN-COD-2024-02-27.pdf
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1957.pdf
- Undine-Rate-Presentation57.pdf
- Undine-Texas-LLC-Water-Tariff68.pdf
- Forest-Springs-Boil-Water-Notice-Rescind-English-2022-7-6.pdf
- Forest-Springs-Boil-Water-Notice-Rescinded-Spanish-2022-7-6.pdf
- ForestSprings.CCR_.2022.pdf
- Forest-Springs-Boil-Water-Notice-English-2024-1-16.pdf
- Forest-Springs-Boil-Water-Notice-Spanish-2024-1-16.pdf
- Forest-Springs-Boil-Water-Notice-Rescinded-English-2024-19.pdf
- Forest-Springs-Boil-Water-Notice-Rescinded-Spanish-2024-1-19.pdf
Friendship Water System
SYSTEM NAME: Friendship Water System
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
RELEVANT INFO:
RELEVANT INFO:
- Grasslands-Rescinded-Boil-Water-Notice-Spanish-2023-9-29.pdf
- Grasslands-Rescinded-Boil-Water-Notice-English-2023-9-29.pdf
- Grasslands-Boil-Water-Notice-Spanish-2023-10-4.pdf
- Grasslands-Boil-Water-Notice-Spanish-2023-9-28.pdf
- Grasslands-Boil-Water-Notice-English-2023-10-4.pdf
- Grasslands-Boil-Water-Notice-English-2023-9-28.pdf
- Grasslands-Boil-Water-Notice-English-2023-10-31.pdf
- Grasslands-Boil-Water-Notice-Spanish-2023-10-31.pdf
- Grasslands-Boil-Water-Notice-English-2023-10-31.pdf
- Grasslands-Boil-Water-Notice-Spanish-2023-10-31.pdf
- Grasslands-Rescinded-Boil-Water-Notice-Spanish-2023-11-2.pdf
- Grasslands-Rescinded-Boil-Water-Notice-English-2023-11-2.pdf
Green Shores & Oak Shores
SYSTEM NAME: Green Shores & Oak Shores
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- Greenshores-Drought-Contingency-Plan-.pdf
- OAKS-2022-CCR1.pdf
- Undine-Development-LLC-Water-Tariff.pdf
- Undine-Development-LLC-Sewer-Tariff.pdf
- Greenshores-Town-Hall-Meeting.pdf
- GREENSHORES-RATE-PRESENTATION.pdf
- GREENSHORES-STAGE-2-NOTICE.pdf
- Greenshores-Sewer-Billing-for-Usage-March-2024.pdf
- Pro-Rata-Modification_Guidelines_2024.pdf
- LCRA-Curtailment-FAQ.pdf
Greengate Acres
SYSTEM NAME: Greengate Acres
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1956.pdf
- Undine-Rate-Presentation56.pdf
- Undine-Texas-LLC-Water-Tariff98.pdf
- GreenGateAcres.CCR_.2022.pdf
- Greengate-Acres-Boil-Water-Notice-English-2023-6-22.pdf
- Greengate-Acres-Boil-Water-Notice-Spanish-2023-6-22.pdf
- Greengate-Acres-Rescinded-Boil-Water-Notice-English-2023-6-26.pdf
- Greengate-Acres-Rescinded-Boil-Water-Notice-Spanish-2023-6-26.pdf
- Greengate-Acres-Rescinded-Boil-Water-Notice-Spanish-2023-10-6.pdf
- Greengate-Acres-Rescinded-Boil-Water-Notice-English-2023-10-6.pdf
- Greengate-Acres-BWN-Spanish-2023-12-15.pdf
- Greengat-Acres-BWN-English-2023-12-15.pdf
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
Welcome new Undine customer. Let’s get your service started! Fill out the appropriate form below, and our customer service team will contact you. If you need assistance at any time, you are welcome to call customer service directly at 888-201-4314. Our customer service team is standing by to assist you in any stage of the enrollment process.
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IMPORTANT for all NEW CONSTRUCTION
If you are applying for new WATER service, as a new construction, and you are NOT a manufactured home or RV, you must provide a completed customer service inspection certificate with your application. You can download the inspection form here, and you can upload your completed certificate in the application.