New Customer
Our commitment to maintaining regulatory standards in all of our systems means a safe, clean water supply and a healthy living environment.
Your System Info - Enter your address below to see customer service contact information and important notices concerning your neighborhood's water system.
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CUSTOMER SERVICE CONTACT:
Shady Brook Acres
SYSTEM NAME: Shady Brook Acres
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1961.pdf
- Undine-Rate-Presentation61.pdf
- Undine-Texas-LLC-Water-Tariff4.pdf
- Snug-Harbor-Boil-Water-Notice-Spanish-2022-10-27.pdf
- Snug-Harbor-Boil-Water-Notice-English-2022-10-27.pdf
- SnugHarbor.CCR_.2022.pdf
- Snug-Harbor-tier-3-pbcu-mr-2023-07-25.pdf
- Snug-Harbor-Boil-Water-Notice-Spanish-2023-10-18.pdf
- Snug-Harbor-Boil-Water-Notice-English-2023-10-18.pdf
- Snug-Harbor-Boil-Water-Notice-Spanish-2023-11-30.pdf
- Snug-Harbor-Boil-Water-Notice-English-2023-11-30.pdf
- Snug-Harbor-Rescinded-Boil-Water-Notice-Spanish-2023-12-5.pdf
- Snug-Harbor-Rescinded-Boil-Water-Notice-English-2023-12-5.pdf
Somerville Place
SYSTEM NAME: Somerville Place
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1951.pdf
- Undine-Rate-Presentation51.pdf
- Undine-Texas-LLC-Water-Tariff76.pdf
- Somerville-Place-PN-tthm.pdf
- Somervile.Place_.PN_.TTHM_.7.2022-004.pdf
- Somerville-Place-Boil-Water-Notice-Spanish-2023-4-26.pdf
- Somerville-Place-Boil-Water-Notice-English-2023-4-26.pdf
- SomervillePlace.CCR_.2022.pdf
Southwood Estates
SYSTEM NAME: Southwood Estates
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1941.pdf
- Undine-Rate-Presentation41.pdf
- Undine-Texas-LLC-Water-Tariff44.pdf
- Undine-Texas-Environmental-LLC-Sewer-Tariff2.pdf
- Southwood-Boil-Water-Notice-Spanish-2023-5-161.pdf
- Southwood-Boil-Water-Notice-English-2023-5-151.pdf
- Southwood-Rescinded-BWN-Spanish-2023-5-171.pdf
- Southwood-Rescinded-BWN-English-2023-5-171.pdf
- SouthWood.CCR_.2022.pdf
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1921.pdf
- Undine-Rate-Presentation21.pdf
- Undine-Texas-LLC-Water-Tariff75.pdf
- Spring-Creek-Pure-PN-arsenic.pdf
- Spring-Creek-Pure-PN-rtcr.pdf
- Spring-Creek-Boil-Water-Notice-Spanish-2023-7-14.pdf
- Spring-Creek-Boil-Water-Notice-English-2023-7-14.pdf
- Spring-Creek-Boil-Water-Notice-Rescinded-Spanish-2023-8-1.pdf
- Spring-Creek-Boil-Water-Notice-Rescinded-English-2023-8-1.pdf
- SpringCreek.CCR_.2022.pdf
Spring Creek Valley
SYSTEM NAME: Spring Creek Valley
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1918.pdf
- Undine-Rate-Presentation18.pdf
- Undine-Texas-LLC-Water-Tariff62.pdf
- SpringCreekValley.CCR_.2022.pdf
- Spring-Creek-Valley-BWN-Spanish-2023-11-20.pdf
- Spring-Creek-Valley-BWN-2023-11-20.pdf
- Spring-Creek-Valley-Rescinded-Boil-Water-Notice-English-2023-11-22.pdf
- Spring-Creek-Valley-Rescinded-Boil-Water-Notice-Spanish-2023-11-22.pdf
- Spring-Creek-Valley-Boil-Water-Notice-Spanish-2024-1-2.pdf
- Spring-Creek-Valley-Boil-Water-Notice-English-2024-1-2.pdf
Spring Crossing
SYSTEM NAME: Spring Crossing
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
Springmont/Springdale
SYSTEM NAME: Springmont/Springdale
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- Undine-Rate-Presentation15.pdf
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1915.pdf
- Undine-Texas-LLC-Water-Tariff48.pdf
- Springmont.CCR_.2022.pdf
- Springmont-Boil-Water-Notice-English-2023-6-22.pdf
- Springmont-Boil-Water-Notice-Spanish-2023-6-22.pdf
- Springmont-Rescinded-Boil-Water-Notice-English-2023-6-26.pdf
- Springmont-Rescinded-Boil-Water-Notice-Spanish-2023-6-26.pdf
- Springmont-Boil-Water-Notice-Spanish-2023-9-2.pdf
- Springmont-Boil-Water-Notice-English-2023-9-2.pdf
Stallion Lake Ranch
SYSTEM NAME: Stallion Lake Ranch
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
Stoneridge Lake
SYSTEM NAME: Stoneridge Lake
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
Sweet Gum Forest
SYSTEM NAME: Sweet Gum Forest
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- Undine-Rate-Presentation12.pdf
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1912.pdf
- Undine-Texas-LLC-Water-Tariff49.pdf
- Tall-Cedars-Rescinded-Boil-Water-Notice-Spanish-2022-12-28.pdf
- Tall-Cedars-Rescinded-Boil-Water-Notice-English-2022-12-28.pdf
- TallCedars.CCR_.2022.pdf
- Tall-Cedars-Boil-Water-Notice-English-2024-3-22.pdf
- tall-cedars-Boil-Water-Notice-Spanish-2024-3-22.pdf
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- Undine-Rate-Presentation9.pdf
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-199.pdf
- TejasLake.CCR_.2021.pdf
- Undine-Texas-LLC-Water-Tariff2.pdf
- Tejas-Lakes-Boil-Water-Notice-English-2023-4-5.pdf
- Tejas-Lakes-Boil-Water-Notice-Spanish-2023-4-5.pdf
- Tejas-Lakes-Rescinded-Boil-Water-Notice-English-2023-4-7.pdf
- Tejas-Lakes-Rescinded-Boil-Water-Notice-Spanish-2023-4-7pdf.pdf
- TejasLakes.CCR_.2022.pdf
- Tejas-Lakes-Boil-Water-Notice-Spanish-2024-1-16.pdf
- Tejas-Lakes-Boil-Water-Notice-English-2024-1-16.pdf
- Tejas-Lakes-Rescinded-Boil-Water-Notice-English-2024-1-20.pdf
- Tejas-Lakes-Rescinded-Boil-Water-Notice-Spanish-2024-1-20.pdf
Texas Water Supply
SYSTEM NAME: Texas Water Supply
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
Welcome new Undine customer. Let’s get your service started! Fill out the appropriate form below, and our customer service team will contact you. If you need assistance at any time, you are welcome to call customer service directly at 888-201-4314. Our customer service team is standing by to assist you in any stage of the enrollment process.
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IMPORTANT for all NEW CONSTRUCTION
If you are applying for new WATER service, as a new construction, and you are NOT a manufactured home or RV, you must provide a completed customer service inspection certificate with your application. You can download the inspection form here, and you can upload your completed certificate in the application.