Customers

We are committed to making sure that our customers receive the same quality of service as that provided by the much larger city waterworks.

Your System Info - Enter your address below to see customer service contact information and important notices concerning your neighborhood's water system.

Customer Satisfaction

Undine is committed to customer satisfaction. True customer satisfaction comes with the knowledge that your water and wastewater provider has the experience and dedication necessary to maintain a safe, reliable distribution system and to continually comply with all Federal and state water quality regulations. We are committed to making sure that our customers receive the same quality of service as that provided by the much larger city waterworks.

Undine’s credit card payment processor is changing platforms.
Starting on August 21, 2025, you will be required to re-enroll for your water or wastewater service auto-payments by credit card** that are currently active with any of Undine’s water or wastewater systems.
**Recurring ACH by check will not be affected and requires no change.
Please ensure to login to eonlinebill.com/undine within 30 days of this date to re-enroll in autopay to ensure you don’t miss a payment.
If you need assistance, please contact Undine’s customer service department at 888-201-4314.

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