Customers
We are committed to making sure that our customers receive the same quality of service as that provided by the much larger city waterworks.
Your System Info - Enter your address below to see customer service contact information and important notices concerning your neighborhood's water system.
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CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
Conroe Resort - Margaritaville
SYSTEM NAME: Conroe Resort - Margaritaville
RELEVANT INFO:
Coronado Country
SYSTEM NAME: Coronado Country
CUSTOMER SERVICE CONTACT:
Country Acre Estates
SYSTEM NAME: Country Acre Estates
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1966.pdf
- Undine-Rate-Presentation66.pdf
- CountryAcreEstates.CCR_.2021.pdf
- Undine-Texas-LLC-Water-Tariff82.pdf
- Country-Acres-Rescind-Boil-Water-Notice-English-2022-12-19.pdf
- Country-Acres-Rescind-Boil-Water-Notice-Spanish-2022-12-19.pdf
- CountryAcreEstates.CCR_.2022.pdf
- Country-Acre-Estates-Boil-Water-Notice-Spanish-2023-12-12.pdf
- Country-Acre-Estates-Boil-Water-Notice-English-2023-12-12.pdf
- Country-Acres-BWN-English-2024-03-27.docx
- Country-Acres-BWN-Spanish-2024-03-27.docx
Country Club Estates
SYSTEM NAME: Country Club Estates
RELEVANT INFO:
Country Meadows
SYSTEM NAME: Country Meadows
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
Crowley II Acres
SYSTEM NAME: Crowley II Acres
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1963.pdf
- Undine-Rate-Presentation63.pdf
- CrowleyIIAcres.CCR_.2021.pdf
- Undine-Texas-LLC-Water-Tariff39.pdf
- Crowley-BWN-Rescind-Spanish-2023-2-14.pdf
- Crowley-Rescinded-Boil-Water-Notice-English-2023-2-14.pdf
- Crowley-II-Acres-CCR-2022.pdf
- Crowley-II-Acres-Boil-Water-Notice-English-2023-8-22.pdf
- Crowley-II-Acres-Boil-Water-Notice-Spanish-2023-8-22.pdf
- Chuck-Bell-Multi-System-Low-Pressure-BWN-Spanish-2023-8-271.pdf
- Chuck-Bell-Multi-System-Low-Pressure-BWN-English-2023-8-271.pdf
- Chuck-Bell-Multi-System-Rescind-Boil-Water-Notice-English-2023-8-291.pdf
- Chuck-Bell-Multi-System-Rescind-Boil-Water-Notice-Spanish-2023-8-291.pdf
- Multi-System-Low-Pressure-Spanish-2023-9-92.pdf
- Multi-System-Low-Pressure-BWN-English-2023-9-92.pdf
- Chuck-Bell-Multi-System-Rescind-Boil-Water-Notice-Spanish-2023-9-142.pdf
- Chuck-Bell-Multi-System-Rescind-Boil-Water-Notice-English-2023-9-142.pdf
Crystal Lake Estates
SYSTEM NAME: Crystal Lake Estates
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1962.pdf
- Undine-Rate-Presentation62.pdf
- Undine-Texas-LLC-Water-Tariff16.pdf
- CrystalLakeEstates.CCR_.2021.pdf
- Crystal-Lake-Estates-Rescind-Boil-Water-Notice-2023-3-1.pdf
- Crystal-Lake-Estates-Rescind-Boil-Water-Notice-Spanish-2023-3-1.pdf
- CrystalLakeEstates.CCR_.2022.pdf
CUSTOMER SERVICE CONTACT:
Demi John Island
SYSTEM NAME: Demi John Island
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1960.pdf
- Undine-Rate-Presentation60.pdf
- Demi-John-Place-Boil-Water-Notice-English-2023-4-18.pdf
- Demi-John-Place-Boil-Water-Notice-Spanish-2023-4-18.pdf
- Demi-John-Place-Rescinded-Boil-Water-Notice-Spanish-2023-4-21.pdf
- Demi-John-Place-Rescinded-Boil-Water-Notice-English-2023-4-21.pdf
- DemiJohnPlace.CCR_.2022.pdf
- DEMI-JOHN-ISLAND-Spanish-BWN-2023-11-20.pdf
- Demi-John-Island-English-BWN-2023-11-20.pdf
Demi John Place
SYSTEM NAME: Demi John Place
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1959.pdf
- Undine-Rate-Presentation59.pdf
- Undine-Texas-LLC-Water-Tariff15.pdf
- Demi-John-Place-Boil-Water-Notice-English-2023-4-181.pdf
- Demi-John-Place-Boil-Water-Notice-Spanish-2023-4-181.pdf
- Demi-John-Place-Rescinded-Boil-Water-Notice-Spanish-2023-4-211.pdf
- Demi-John-Place-Rescinded-Boil-Water-Notice-English-2023-4-211.pdf
- DemiJohnPlace.CCR_.2022.pdf
East Ponder Estates
SYSTEM NAME: East Ponder Estates
RELEVANT INFO:
- Rescinded-East-Ponder-Boil-Water-Notice-English-2023-8-15-.pdf
- Rescinded-East-Ponder-Boil-Water-Notice-Spanish-2023-8-13.pdf
- East-Ponder-Boil-Water-Notice-Spanish-2024-1-15.pdf
- East-Ponder-Boil-Water-Notice-English-2024-1-15.pdf
- EAST-PONDER-ESTATES-PWS-0610161-27-DLQOR-PN-COD-2024-02-27.pdf
- EAST-PONDER-ESTATES-PWS-0610161-PBCU-Tier-II-PN-COD-2024-02-27.pdf
- EAST-PONDER-ESTATES-PN-0610161-PBCU-Tier-III-MR-PN-COD-2024-02-27.pdf
- East-Ponder-Boil-Water-Notice-Spanish-2024-4-20.pdf
- East-Ponder-Boil-Water-Notice-English-2024-4-20.pdf
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1957.pdf
- Undine-Rate-Presentation57.pdf
- Undine-Texas-LLC-Water-Tariff68.pdf
- Forest-Springs-Boil-Water-Notice-Rescind-English-2022-7-6.pdf
- Forest-Springs-Boil-Water-Notice-Rescinded-Spanish-2022-7-6.pdf
- ForestSprings.CCR_.2022.pdf
- Forest-Springs-Boil-Water-Notice-English-2024-1-16.pdf
- Forest-Springs-Boil-Water-Notice-Spanish-2024-1-16.pdf
- Forest-Springs-Boil-Water-Notice-Rescinded-English-2024-19.pdf
- Forest-Springs-Boil-Water-Notice-Rescinded-Spanish-2024-1-19.pdf
Friendship Water System
SYSTEM NAME: Friendship Water System
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
RELEVANT INFO:
RELEVANT INFO:
- Grasslands-Rescinded-Boil-Water-Notice-Spanish-2023-9-29.pdf
- Grasslands-Rescinded-Boil-Water-Notice-English-2023-9-29.pdf
- Grasslands-Boil-Water-Notice-Spanish-2023-10-4.pdf
- Grasslands-Boil-Water-Notice-Spanish-2023-9-28.pdf
- Grasslands-Boil-Water-Notice-English-2023-10-4.pdf
- Grasslands-Boil-Water-Notice-English-2023-9-28.pdf
- Grasslands-Boil-Water-Notice-English-2023-10-31.pdf
- Grasslands-Boil-Water-Notice-Spanish-2023-10-31.pdf
- Grasslands-Boil-Water-Notice-English-2023-10-31.pdf
- Grasslands-Boil-Water-Notice-Spanish-2023-10-31.pdf
- Grasslands-Rescinded-Boil-Water-Notice-Spanish-2023-11-2.pdf
- Grasslands-Rescinded-Boil-Water-Notice-English-2023-11-2.pdf
Green Shores & Oak Shores
SYSTEM NAME: Green Shores & Oak Shores
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- Greenshores-Drought-Contingency-Plan-.pdf
- OAKS-2022-CCR1.pdf
- Undine-Development-LLC-Water-Tariff.pdf
- Undine-Development-LLC-Sewer-Tariff.pdf
- Greenshores-Town-Hall-Meeting.pdf
- GREENSHORES-RATE-PRESENTATION.pdf
- GREENSHORES-STAGE-2-NOTICE.pdf
- Greenshores-Sewer-Billing-for-Usage-March-2024.pdf
- Pro-Rata-Modification_Guidelines_2024.pdf
- LCRA-Curtailment-FAQ.pdf
Greengate Acres
SYSTEM NAME: Greengate Acres
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1956.pdf
- Undine-Rate-Presentation56.pdf
- Undine-Texas-LLC-Water-Tariff98.pdf
- GreenGateAcres.CCR_.2022.pdf
- Greengate-Acres-Boil-Water-Notice-English-2023-6-22.pdf
- Greengate-Acres-Boil-Water-Notice-Spanish-2023-6-22.pdf
- Greengate-Acres-Rescinded-Boil-Water-Notice-English-2023-6-26.pdf
- Greengate-Acres-Rescinded-Boil-Water-Notice-Spanish-2023-6-26.pdf
- Greengate-Acres-Rescinded-Boil-Water-Notice-Spanish-2023-10-6.pdf
- Greengate-Acres-Rescinded-Boil-Water-Notice-English-2023-10-6.pdf
- Greengate-Acres-BWN-Spanish-2023-12-15.pdf
- Greengat-Acres-BWN-English-2023-12-15.pdf
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
Customer Satisfaction
Undine is committed to customer satisfaction. True customer satisfaction comes with the knowledge that your water and wastewater provider has the experience and dedication necessary to maintain a safe, reliable distribution system and to continually comply with all Federal and state water quality regulations. We are committed to making sure that our customers receive the same quality of service as that provided by the much larger city waterworks.