Report Issue

Our customers enjoy responsiveness to service calls and billing questions, proper water pressure, capacity, and trouble free wastewater services.

Your System Info - Enter your address below to see customer service contact information and important notices concerning your neighborhood's water system.

Undine Customer Service is standing by to assist you 24 hours a day.  Call customer service at any time to report an issue. The number for your local customer service representative can be found on your bill or by finding your system in the search field above, or you can call the toll-free line at
888-201-4314. Customers also have the option to report any issues by filling out the issue report form below. Note that Issue Reports submitted using this form may not be seen by a customer service representative until the next business day. If you have an emergency, or it is during afterhours or the weekend, please call in.

Customers also have the option to report any issues by filling out the issue report form below.

On May 14th we changed our credit card processor. All customers that were signed up for recurring credit card payments will be required to re-sign up for recurring credit cards after this change takes effect. If you do not sign back up for recurring credit card payments after this date, you will not be included in the recurring process, and your bill will not be paid. We apologize for the inconvenience and appreciate your cooperation during this time. Contact our customer service team if you have any questions or concerns.

X