Customers
We are committed to making sure that our customers receive the same quality of service as that provided by the much larger city waterworks.
Your System Info - Enter your address below to see customer service contact information and important notices concerning your neighborhood's water system.
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CUSTOMER SERVICE CONTACT:
Shady Brook Acres
SYSTEM NAME: Shady Brook Acres
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1961.pdf
- Undine-Rate-Presentation61.pdf
- Undine-Texas-LLC-Water-Tariff4.pdf
- Snug-Harbor-Boil-Water-Notice-Spanish-2022-10-27.pdf
- Snug-Harbor-Boil-Water-Notice-English-2022-10-27.pdf
- SnugHarbor.CCR_.2022.pdf
- Snug-Harbor-tier-3-pbcu-mr-2023-07-25.pdf
- Snug-Harbor-Boil-Water-Notice-Spanish-2023-10-18.pdf
- Snug-Harbor-Boil-Water-Notice-English-2023-10-18.pdf
- Snug-Harbor-Boil-Water-Notice-Spanish-2023-11-30.pdf
- Snug-Harbor-Boil-Water-Notice-English-2023-11-30.pdf
- Snug-Harbor-Rescinded-Boil-Water-Notice-Spanish-2023-12-5.pdf
- Snug-Harbor-Rescinded-Boil-Water-Notice-English-2023-12-5.pdf
Somerville Place
SYSTEM NAME: Somerville Place
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1951.pdf
- Undine-Rate-Presentation51.pdf
- Undine-Texas-LLC-Water-Tariff76.pdf
- Somerville-Place-PN-tthm.pdf
- Somervile.Place_.PN_.TTHM_.7.2022-004.pdf
- Somerville-Place-Boil-Water-Notice-Spanish-2023-4-26.pdf
- Somerville-Place-Boil-Water-Notice-English-2023-4-26.pdf
- SomervillePlace.CCR_.2022.pdf
Southwood Estates
SYSTEM NAME: Southwood Estates
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1941.pdf
- Undine-Rate-Presentation41.pdf
- Undine-Texas-LLC-Water-Tariff44.pdf
- Undine-Texas-Environmental-LLC-Sewer-Tariff2.pdf
- Southwood-Boil-Water-Notice-Spanish-2023-5-161.pdf
- Southwood-Boil-Water-Notice-English-2023-5-151.pdf
- Southwood-Rescinded-BWN-Spanish-2023-5-171.pdf
- Southwood-Rescinded-BWN-English-2023-5-171.pdf
- SouthWood.CCR_.2022.pdf
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1921.pdf
- Undine-Rate-Presentation21.pdf
- Undine-Texas-LLC-Water-Tariff75.pdf
- Spring-Creek-Pure-PN-arsenic.pdf
- Spring-Creek-Pure-PN-rtcr.pdf
- Spring-Creek-Boil-Water-Notice-Spanish-2023-7-14.pdf
- Spring-Creek-Boil-Water-Notice-English-2023-7-14.pdf
- Spring-Creek-Boil-Water-Notice-Rescinded-Spanish-2023-8-1.pdf
- Spring-Creek-Boil-Water-Notice-Rescinded-English-2023-8-1.pdf
- SpringCreek.CCR_.2022.pdf
Spring Creek Valley
SYSTEM NAME: Spring Creek Valley
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1918.pdf
- Undine-Rate-Presentation18.pdf
- Undine-Texas-LLC-Water-Tariff62.pdf
- SpringCreekValley.CCR_.2022.pdf
- Spring-Creek-Valley-BWN-Spanish-2023-11-20.pdf
- Spring-Creek-Valley-BWN-2023-11-20.pdf
- Spring-Creek-Valley-Rescinded-Boil-Water-Notice-English-2023-11-22.pdf
- Spring-Creek-Valley-Rescinded-Boil-Water-Notice-Spanish-2023-11-22.pdf
- Spring-Creek-Valley-Boil-Water-Notice-Spanish-2024-1-2.pdf
- Spring-Creek-Valley-Boil-Water-Notice-English-2024-1-2.pdf
Spring Crossing
SYSTEM NAME: Spring Crossing
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
Springmont/Springdale
SYSTEM NAME: Springmont/Springdale
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- Undine-Rate-Presentation15.pdf
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1915.pdf
- Undine-Texas-LLC-Water-Tariff48.pdf
- Springmont.CCR_.2022.pdf
- Springmont-Boil-Water-Notice-English-2023-6-22.pdf
- Springmont-Boil-Water-Notice-Spanish-2023-6-22.pdf
- Springmont-Rescinded-Boil-Water-Notice-English-2023-6-26.pdf
- Springmont-Rescinded-Boil-Water-Notice-Spanish-2023-6-26.pdf
- Springmont-Boil-Water-Notice-Spanish-2023-9-2.pdf
- Springmont-Boil-Water-Notice-English-2023-9-2.pdf
Stallion Lake Ranch
SYSTEM NAME: Stallion Lake Ranch
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
Stoneridge Lake
SYSTEM NAME: Stoneridge Lake
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
Sweet Gum Forest
SYSTEM NAME: Sweet Gum Forest
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- Undine-Rate-Presentation12.pdf
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-1912.pdf
- Undine-Texas-LLC-Water-Tariff49.pdf
- Tall-Cedars-Rescinded-Boil-Water-Notice-Spanish-2022-12-28.pdf
- Tall-Cedars-Rescinded-Boil-Water-Notice-English-2022-12-28.pdf
- TallCedars.CCR_.2022.pdf
- Tall-Cedars-Boil-Water-Notice-English-2024-3-22.pdf
- tall-cedars-Boil-Water-Notice-Spanish-2024-3-22.pdf
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
- Undine-Rate-Presentation9.pdf
- DROUGHT-CONTINGENCY-PLAN-revision-5-21-199.pdf
- TejasLake.CCR_.2021.pdf
- Undine-Texas-LLC-Water-Tariff2.pdf
- Tejas-Lakes-Boil-Water-Notice-English-2023-4-5.pdf
- Tejas-Lakes-Boil-Water-Notice-Spanish-2023-4-5.pdf
- Tejas-Lakes-Rescinded-Boil-Water-Notice-English-2023-4-7.pdf
- Tejas-Lakes-Rescinded-Boil-Water-Notice-Spanish-2023-4-7pdf.pdf
- TejasLakes.CCR_.2022.pdf
- Tejas-Lakes-Boil-Water-Notice-Spanish-2024-1-16.pdf
- Tejas-Lakes-Boil-Water-Notice-English-2024-1-16.pdf
- Tejas-Lakes-Rescinded-Boil-Water-Notice-English-2024-1-20.pdf
- Tejas-Lakes-Rescinded-Boil-Water-Notice-Spanish-2024-1-20.pdf
Texas Water Supply
SYSTEM NAME: Texas Water Supply
CUSTOMER SERVICE CONTACT:
RELEVANT INFO:
CUSTOMER SERVICE CONTACT:
Customer Satisfaction
Undine is committed to customer satisfaction. True customer satisfaction comes with the knowledge that your water and wastewater provider has the experience and dedication necessary to maintain a safe, reliable distribution system and to continually comply with all Federal and state water quality regulations. We are committed to making sure that our customers receive the same quality of service as that provided by the much larger city waterworks.